Privacy Policy

Table of Contents

Last Updated: April 10, 2026

Crash Survivor Support (“we,” “our,” or “us”), operated by Acceleration Enterprises, is committed to protecting the privacy of our visitors. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit crashsurvivorsupport.org (the “Website”) or interact with our services. Please read this policy carefully to understand our practices regarding your personal information.

Information We Collect

Information you provide directly: When you fill out a form on our Website (such as our checklist download request or contact form), we collect the information you submit, which may include:

First and last name
Email address
Phone number (mobile or landline)
The state where your motor vehicle accident occurred
Details about your accident or situation that you choose to share

Information collected automatically: When you visit our Website, we automatically collect certain technical information, including:

IP address and approximate geographic location
Browser type, version, and device information
Pages visited, time spent on each page, and navigation patterns
Referring website or search terms that led you to our site
Date and time of your visit

This information is collected through analytics tools and tracking technologies, including cookies, pixels, and similar technologies.

Consent records: When you submit a form, we record information about your consent, including the date and time of submission, your IP address, the consent language displayed at the time, and evidence of your affirmative action (such as checking a checkbox). These records are maintained for compliance purposes as described in the “Record Retention” section below.

How We Use Your Information

We use the information we collect for the following purposes:

To deliver requested resources: To provide you with informational materials you have requested, such as our Post-Crash Checklist and other educational content, via email, SMS text message, or other communication channels you have consented to
To communicate with you: To send follow-up information, updates, and related content that may assist you in your recovery process
To facilitate legal referrals: When you specifically request it, to assist you in finding legal representation by sharing relevant details about your situation with personal injury attorneys or legal professionals in your state who may be able to help
To improve our services: To analyze how visitors use our Website so we can improve content, user experience, and the quality of our resources
To maintain compliance: To maintain records of consent and communications as required by federal and state law

How We Share Your Information

We may share your personal information with the following categories of third parties:

Personal injury attorneys and law firms: When you request legal assistance, a referral, or a recommendation — or when you provide information about your accident that indicates you may benefit from legal representation — we may share your name, contact information, and relevant details about your situation with participating personal injury attorneys or law firms in your state. These attorneys may contact you directly to discuss your case. Participating attorneys may pay fees to access leads through our platform.

Service providers: We use third-party service providers to operate our Website and manage communications, including:

GoHighLevel — Customer relationship management (CRM), forms, automated email, and SMS communications
Google Analytics — Website analytics and usage data
Meta Pixel (Facebook) — Advertising analytics and audience measurement
Cloudflare — Website security, performance, and content delivery

These service providers process your information on our behalf and are contractually obligated to use your data only for the purposes we specify.

Legal and regulatory: We may disclose your information when required by law, subpoena, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Consent to Communication and Data Sharing

By submitting a form on this Website — including requesting a download, submitting a contact form, or otherwise providing your personal information — you acknowledge and consent to the following:

Communication consent: You authorize Crash Survivor Support and participating attorneys in our network to contact you at the phone number and email address you provided, using email, SMS text messages, automated telephone dialing systems, AI-generated voice, prerecorded messages, and other available communication channels, for the purpose of delivering requested information and marketing communications related to legal services that may assist you. You understand that your consent to receive these communications is not required as a condition of receiving any free resource or using this Website.

Data sharing consent: You authorize Crash Survivor Support to share the information you have provided — including your name, contact information, and details about your accident — with personal injury attorneys, law firms, and other relevant service providers who may be able to assist you. This sharing is done to help connect you with appropriate legal resources and support.

Implied permission: When you describe your situation or provide details about your accident on any form on this Website, your submission serves as implied permission for us to use that information to identify and connect you with attorneys or organizations that may be relevant to your needs, even if you have not explicitly requested a referral.

Explicit requests: When you explicitly request legal assistance, a referral, or a recommendation, we will use the information you have provided to facilitate that connection on your behalf.

Withdrawing consent: You may withdraw your consent to communications at any time by replying STOP to any text message, clicking the unsubscribe link in any email, or contacting us through our Get Help page. Opt-out requests will be processed within 10 business days. Withdrawing consent to communications does not affect the lawfulness of any data processing that occurred before your withdrawal.

Sensitive Personal Information

Information about motor vehicle accidents, injuries, and related medical or legal circumstances may constitute sensitive personal information under certain state privacy laws. We treat all accident-related information you provide with heightened care and only use it for the purposes described in this policy. We do not use sensitive information for purposes unrelated to your request or the services described on this Website.

Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information:

All users:

Request access to the personal information we hold about you
Request correction of any inaccurate information
Request deletion of your personal information (subject to legal retention requirements)
Opt out of future marketing communications at any time
Withdraw your consent to data sharing

California residents (CCPA/CPRA): Under the California Consumer Privacy Act and the California Privacy Rights Act, you have additional rights, including:

The right to know what personal information we collect, use, and share
The right to request deletion of your personal information
The right to opt out of the sale or sharing of your personal information
The right to non-discrimination for exercising your privacy rights
The right to limit the use of your sensitive personal information

When we share your personal information with attorneys or law firms as described in this policy, this may constitute a “sale” or “sharing” of personal information under California law. You may opt out of this at any time.

Virginia, Colorado, Connecticut, and other state residents: If you reside in a state with a comprehensive privacy law (including Virginia’s CDPA, Colorado’s CPA, Connecticut’s CTDPA, and others), you may have similar rights to access, correct, delete, and opt out of the processing of your personal information. Contact us to exercise these rights.

To exercise any of your privacy rights, please contact us through our Get Help page. We will respond to verified requests within the timeframe required by applicable law (typically 30–45 days).

Do Not Sell or Share My Personal Information

Under the California Consumer Privacy Act (CCPA), you have the right to opt out of the “sale” or “sharing” of your personal information. When we share your information with participating attorneys as described in this policy, this may be considered a sale or sharing under California law.

To opt out, please contact us through our Get Help page with the subject “Do Not Sell My Information” and we will process your request promptly. Once processed, we will no longer share your personal information with attorneys or law firms unless you specifically request a referral in the future.

How We Protect Your Information

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted form submissions (SSL/TLS), secure data storage, access controls limiting who can view your information, and regular review of our security practices.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our Website uses cookies, pixels, and similar tracking technologies to collect usage data and improve your experience. These include:

Essential cookies: Required for the Website to function properly (form submissions, security)
Analytics cookies: Used by Google Analytics to understand how visitors use our site
Advertising cookies: Used by Meta Pixel for advertising measurement and audience creation

You can control cookie settings through your browser preferences. Disabling certain cookies may affect your ability to use some features of the Website.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Specific retention periods include:

Consent records: Retained for a minimum of five (5) years from the date of collection, as required by the Federal Trade Commission’s Telemarketing Sales Rule
Contact and lead information: Retained for the duration of our business relationship and for a reasonable period thereafter, unless you request deletion
Do-not-contact records: Maintained indefinitely to ensure we honor your opt-out requests

If you request deletion of your data, we will comply within a reasonable timeframe, subject to any legal obligations that require us to retain certain records.

Children’s Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will promptly delete that information.

Third-Party Links

Our Website may contain links to third-party websites, including attorney websites and external resources. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any website you visit through links on our site.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Changes will be effective immediately upon posting to this page with an updated “Last Updated” date. We encourage you to review this page periodically. Your continued use of our Website after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to report a concern about how your information is handled, please contact us through our Get Help page.